Redeeming your funds
Why do I have to redeem my full balance?
With the new Return-It app, all redemptions are now for the full account balance. This is to ensure that customers are receiving the deposit refund for the beverage containers they have returned and to reduce the funds being held by Return-It for ...
Can my donation be reversed?
Unfortunately, any donations made through your Express account cannot be reversed due to system limitations. Please ensure to review your account and donation preferences before initiating any redemptions.
Where has my label printing phone number gone?
With the new Return-It app, all donations need to be made through an individual’s own personal Express account and associated phone number. Customers or donors will print off their own labels using their account phone number but can setup automatic ...
How do I request an e-Transfer?
Once you have reached a minimum of $10 on your Return-It Express balance, you are eligible for an Interac e-Transfers redemption. e-Transfers can be requested when logged into your Return-It Express account, please sign in here using your registered ...
How do I request a cheque?
Once you have reached a minimum of $50 on your Return-It Express you are eligible for a cheque redemption. Cheques can be requested when logged into your Return-It Express account, please sign in here using your registered email address and password. ...
Can I donate to charity?
Yes, there are now two easy and convenient ways to donate to a Group or Charity through your personal Express account! Automatic Donations 1. Within your personal Express account, you turn on Automatic Donations so that all your returns automatically ...
Do you need my banking information for registration?
No! Under no circumstances will Return-It ask for your banking information. e-Transfers are facilitated through Interac using your email address.
Can I redeem my balance for cash at the depot?
Refunds issued through the Express system are not accessible by the depot owners, staff or operators. They do not have the ability to access your account and provide cash payments. If receiving your deposit refund in cash is important to you, then we ...
My e transfer was cancelled
Your e-Transfer may be cancelled after the maximum number of unsuccessful attempts to answer the security question has been reached. The funds will be credited back to your online Express account within 24 hours. If you require further assistance or ...
I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...
I have not received the email to deposit to Interac e-transfer
The email to deposit the funds to your account will come from 'Interac' and can take up to 36 hours. There have been instances where the email gets filtered into your email account's spam/junk folder. If you have auto deposit setup with your ...
Is there a limit to how much I can redeem through an Interac e-Transfer?
Personal and group accounts can request $2,000 in Interac e-Transfers each year. After this, the deposit refund will not be available by Interac e-Transfer and will be refunded by cheque to the address on the account file.
What’s the minimum amount I can redeem through Interac e-Transfer?
The minimum amount that you can redeem for an Interac e-Transfer is $10.00.
How long will it take for my cheque to be delivered?
Once you have requested your cheque, please allow 2 to 4 weeks for your cheque to be delivered by Canada Post. If your cheque has not been delivered within this timeframe, please contact our Customer Relations team at customerserice@returnit.ca.