How do I request an e-Transfer?
Once you have reached a minimum of $10 on your Return-It Express balance, you are eligible for an Interac e-Transfers redemption. e-Transfers can be requested when logged into your Return-It Express account, please sign in here using your registered email address and password. All e-Transfers must be requested by the account holder and cannot be requested through our Customer Relations team.
1. When logged into your account, please click on "Redeem Funds" on the menu on the left-hand side or click on the "$" sign if you are on the "Home" tab of your account.
2. If you do not wish to donate your account balance to a registered Group or Charity, please click "NEXT" on the bottom-right of the pop-up screen.
3. Click on the Redemption Method box and select the "Interac e-Transfer" option and click "NEXT".
4. If you have more than one authorized email address on your Express account, you can select one in the e-Transfer email box. Click on the "Security question" box and select one of the questions. Type an answer in the "Answer" box that you will remember when being asked to deposit your funds into your bank account.
5. Make note of your security answer and click "NEXT".
6. Finally, click on the "REDEEM FUNDS" button to request your Interac e-Transfer. You will receive an email from Interac within 36 hours where you will be asked to answer your security question from step 4 to deposit your funds to your bank account. If you have the Interac auto-deposit feature enabled for your email address from step 4, the funds will be deposited directly to your bank account without having to answer a security question.
Related Articles
Is there a limit to how much I can redeem through an Interac e-Transfer?
Personal and group accounts can request $2,000 in Interac e-Transfers each year. After this, the deposit refund will not be available by Interac e-Transfer and will be refunded by cheque to the address on the account file.I have not received the email to deposit to Interac e-transfer
The email to deposit the funds to your account will come from 'Interac' and can take up to 36 hours. There have been instances where the email gets filtered into your email account's spam/junk folder. If you have auto deposit setup with your ...I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...My e transfer was cancelled
Your e-Transfer may be cancelled after the maximum number of unsuccessful attempts to answer the security question has been reached. The funds will be credited back to your online Express account within 24 hours. If you require further assistance or ...What’s the minimum amount I can redeem through Interac e-Transfer?
The minimum amount that you can redeem for an Interac e-Transfer is $10.00.