My e transfer was cancelled

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• I have not received the email to deposit to Interac e-transfer

  The email to deposit the funds to your account will come from 'Interac' and can take up to 36 hours. There have been instances where the email gets filtered into your email account's spam/junk folder. If you have auto deposit setup with your ...

• Is there a limit to how much I can redeem through an Interac e-Transfer?

  Personal and group accounts can request $2,000 in Interac e-Transfers each year. After this, the deposit refund will not be available by Interac e-Transfer and will be refunded by cheque to the address on the account file.

• What’s the minimum amount I can redeem through Interac e-Transfer?

  The minimum amount that you can redeem for an Interac e-Transfer is $10.00.

• I forgot the answer to my Interac e-Transfer security question.

  If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...

• How do I request an e-Transfer?

  Once you have a minimum of $10.00 in your Return-It Express account you can request an Interac e-Transfer. To request an Interac e-Transfer please follow these steps: Access your Return-It Express account here using the email address and password ...