I have not received the email to deposit to Interac e-transfer
The email to deposit the funds to your account will come from
'Interac' and can take up to 36 hours. There have been instances where the
email gets filtered into your email account's spam/junk folder. If you have auto deposit setup with your financial institution, you will not receive the email to deposit the funds from Interac, so don't forget to check your bank account.
If
it has been more than 36 hours since you requested the e-Transfer and you are
unable to locate the email, we can cancel the Interac e-Transfer for you. Please
contact our Customer Relations team at customerservice@returnit.ca. Once the e-Transfer has been cancelled, the money
will be returned to your Return-It Express account and you will be able to
request a new e-Transfer. It can take up to two business days for the money to
be returned to your Express account after it has been cancelled.
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How do I request an e-Transfer?
Once you have a minimum of $10.00 in your Return-It Express account you can request an Interac e-Transfer. To request an Interac e-Transfer please follow these steps: Access your Return-It Express account here using the email address and password ...
What’s the minimum amount I can redeem through Interac e-Transfer?
The minimum amount that you can redeem for an Interac e-Transfer is $10.00.
Is there a limit to how much I can redeem through an Interac e-Transfer?
Personal and group accounts can request $2,000 in Interac e-Transfers each year. After this, the deposit refund will not be available by Interac e-Transfer and will be refunded by cheque to the address on the account file.
I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...
My e transfer was cancelled
Your e-Transfer may be cancelled after the maximum number of unsuccessful attempts to answer the security question has been reached. The funds will be credited back to your online Express account within 24 hours. If you require further assistance or ...