How long will it take for my cheque to be delivered?
Once you have requested your cheque, please allow 2 to 4 weeks for your cheque to be delivered by Canada Post.
If your cheque has not been delivered within this timeframe,
please contact our Customer Relations team at customerserice@returnit.ca.
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How do I request a cheque?
Once you have reached a minimum of $50 on your Return-It Express you are eligible for a cheque redemption. Cheques can be requested when logged into your Return-It Express account, please sign in here using your registered email address and password. ...
I have not received the email to deposit to Interac e-transfer
The email to deposit the funds to your account will come from 'Interac' and can take up to 36 hours. There have been instances where the email gets filtered into your email account's spam/junk folder. If you have auto deposit setup with your ...
Is there a limit to how much I can redeem through an Interac e-Transfer?
Personal and group accounts can request $2,000 in Interac e-Transfers each year. After this, the deposit refund will not be available by Interac e-Transfer and will be refunded by cheque to the address on the account file.
I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...
Where has my label printing phone number gone?
With the new Return-It app, all donations need to be made through an individual’s own personal Express account and associated phone number. Customers or donors will print off their own labels using their account phone number but can setup automatic ...