Can I redeem my balance for cash at the depot?

Can I redeem my balance for cash at the depot?

Refunds issued through the Express system are not accessible by the depot owners, staff or operators. They do not have the ability to access your account and provide cash payments. If receiving your deposit refund in cash is important to you, then we recommend you continue using the over the counter service  and sort your containers at the depot to receive the  deposit refund in cash.


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    • Why do I have to redeem my full balance?

      With the new Return-It app, all redemptions are now for the full account balance. This is to ensure that customers are receiving the deposit refund for the beverage containers they have returned and to reduce the funds being held by Return-It for ...

    • What’s the minimum amount I can redeem through Interac e-Transfer?

      The minimum amount that you can redeem for an Interac e-Transfer is $10.00.

    • Is there a limit to how much I can redeem through an Interac e-Transfer?

      Personal and group accounts can request $2,000 in Interac e-Transfers each year. After this, the deposit refund will not be available by Interac e-Transfer and will be refunded by cheque to the address on the account file.

    • Can I donate to charity?

      Yes, there are now two easy and convenient ways to donate to a Group or Charity through your personal Express account! Automatic Donations 1. Within your personal Express account, you turn on Automatic Donations so that all your returns automatically ...

    • How do I request an e-Transfer?

      Once you have reached a minimum of $10 on your Return-It Express balance, you are eligible for an Interac e-Transfers redemption. e-Transfers can be requested when logged into your Return-It Express account, please sign in here using your registered ...