Your Recent Visit & Understanding Your Return
How do I receive the credit for my containers?
After dropping off your labelled bags at a Return-It Express location, your containers will be counted, and the funds will be credited to your Express account balance. Once your bags have been counted, you will be able to view a full record of your ...
What are non-deposit containers?
"Non-deposit" containers are empty beverage containers that did not have a deposit paid on them at the time of sale, making them ineligible for a refund. Containers that are damaged to the point of being unidentifiable are also considered non-deposit ...
Aluminum alcohol containers
Empty beverage containers, including aluminum alcohol cans, that are part of the Return-It system will be refunded the full 10 cent deposit. To understand which beverage containers are managed by Encorp Pacific, please click here and locate the ...
Why was my account suspended?
Return-It Express bags must contain empty beverage containers only. Please visit our website here to learn more about the containers accepted through the Return-It Express system. If Express bags contain materials that are unsafe for staff to handle ...
My bag was dropped off more than 10 business days ago
If your bag(s) were dropped off more than 10 business days ago, please contact our Customer Relations Team at customerservice@returnit.ca with the following information: The date of the drop off The name and address of depot you visited The quantity ...
How long will it take to count my Express bags?
It can take up to 10 business days for your updated account balance to appear after you have dropped your bag(s) off at the Express location. Drop offs with multiple bags may be processed at different times. You will receive an email once the depot ...