My bag was dropped off more than 10 business days ago
If your bag(s) were dropped off more than 10 business days ago,
please contact our Customer Relations Team at customerservice@returnit.ca with the following information:
- The date of the drop off
- The name and address of depot you visited
- The quantity of bags you dropped off
- The bag label numbers if known
Once our team has this information, we would be happy to look into it for
you.
Related Articles
How long will it take to count my Express bags?
It can take up to 10 business days for your updated account balance to appear after you have dropped your bag(s) off at the Express location. Drop offs with multiple bags may be processed at different times. You will receive an email once the depot ...
What are non-deposit containers?
"Non-deposit" containers are empty beverage containers that did not have a deposit paid on them at the time of sale, making them ineligible for a refund. Containers that are damaged to the point of being unidentifiable are also considered non-deposit ...
Why was my account suspended?
Return-It Express bags must contain empty beverage containers only. Please visit our website here to learn more about the containers accepted through the Return-It Express system. If Express bags contain materials that are unsafe for staff to handle ...