Resetting your Return-It Express account password
All Return-It Express customers can reset their password online. Here are the steps you need to follow to reset your password:
1. Please visit our Return-It Express login page here and click “Forgot Password?”.
2. Click on the "Email" box and type your Express account email address before clicking "RESET".
3. Open the email you receive to your Express account email address and click on the blue "Reset Password" button.
4. Type your new password in the "New password" box and in the "Repeat new password" box before clicking the "CHANGE" button.
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