Logging into your Return-It Express Account

To log into your Return-It Express account, please click here and enter your registered email address and password in the boxes provided. Your computer may autofill this information so be sure to check the details are correct.

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• Updating your Return-It Express account information

  Return-It Express users can change their account details, such as their name, mailing address and email address when logged into their account. Once logged into your account, please click "Account" on the left-hand side of the page: After clicking ...

• Resetting your Return-It Express account password

  All Return-It Express customers can reset their password online. Here are the steps you need to follow to reset your password: 1. Please visit our Return-It Express login page here and click “Forgot Password?”. 2. Click on the "Email" box and type ...

• I forgot the answer to my Interac e-Transfer security question.

  If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...

• Can my donation be reversed?

  Unfortunately, any donations made through your Express account cannot be reversed due to system limitations. Please ensure to review your account and donation preferences before initiating any redemptions.

• Where has my label printing phone number gone?

  With the new Return-It app, all donations need to be made through an individual’s own personal Express account and associated phone number. Customers or donors will print off their own labels using their account phone number but can setup automatic ...