What is two factor authentication?
T​​​​wo-factor authentication (2FA) is an extra layer of security for your Return-It Express account that makes it more difficult for an unauthorized user to access your account. 2FA verifies your identity by using two methods of authentication: something you know (your password) and something only you have access to (a unique code sent to your phone by text message or automated voice call).
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How do I get my two-factor verification code?
Once you have entered your email address and password on the login page you will be directed to the “Verify Code” page. Here you can choose to receive the code via text message (SMS) or automated voice call. If you wish to receive the code via text ...
I don’t have a phone; how can I receive my code?
A valid phone number is required for all Return-It Express customers. To complete the registration process, through two factor authentication, you will be required to verify your phone number through a text message or automated voice call. Two-factor ...
I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...
How do I request an e-Transfer?
Once you have a minimum of $10.00 in your Return-It Express account you can request an Interac e-Transfer. To request an Interac e-Transfer please follow these steps: Access your Return-It Express account here using the email address and password ...
I have not received the email to deposit to Interac e-transfer
The email to deposit the funds to your account will come from 'Interac' and can take up to 36 hours. There have been instances where the email gets filtered into your email account's spam/junk folder. If you have auto deposit setup with your ...