Updating your Return-It Express account information
Return-It Express users can change their account details, such as their name, mailing address and email address when logged into their account. Once logged into your account, please click "Account" on the left-hand side of the page:
After clicking "Account", you should see your account information on the right-hand side of the page. You can make any necessary edits and click on the blue "Save" button to update your account details.
If you are a Group, Charity or Business account holder and would like to update the Group, Charity or Registered Business Name, please contact our Customer Relations team at 1-855-350-2345 or customerservice@returnit.ca.
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Logging into your Return-It Express Account
To log into your Return-It Express account, please click here and enter your registered email address and password in the boxes provided. Your computer may autofill this information so be sure to check the details are correct.Resetting your Return-It Express account password
All Return-It Express customers can reset their password online. Here are the steps you need to follow to reset your password: 1. Please visit our Return-It Express login page here and click “Forgot Password?”. 2. Click on the "Email" box and type ...I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...Do you need my banking information for registration?
No! Under no circumstances will Return-It ask for your banking information. e-Transfers are facilitated through Interac using your email address.Can my donation be reversed?
Unfortunately, any donations made through your Express account cannot be reversed due to system limitations. Please ensure to review your account and donation preferences before initiating any redemptions.