Accessing & Navigating Your Account | Two Factor Authentication

Two factor authentication
How do I get my two-factor verification code?
Once you load the two-factor authentication page pictured below, please click on "SMS" or "Voice" to select which option you prefer. "SMS" will send a text message and "Voice" will send an automated voice call (for landlines). Once you have selected ...
I don’t have a phone; how can I receive my code?
A valid phone number is required for all Return-It Express customers. To complete the registration process, through two factor authentication, you will be required to verify your phone number through a text message or automated voice call. Two-factor ...
What is two factor authentication?
Two-factor authentication (2FA) is an extra layer of security for your Return-It Express account that makes it more difficult for an unauthorized user to access your account. 2FA verifies your identity by using two methods of authentication: ...

Popular Articles
Can I mix glass and cans in the same bag for Express?
Yes! There is no need to sort your containers into different Express bags. Simply bring all the deposit bearing beverage containers accepted under the Return-It Express system in your labeled bag. To prevent breakage and for the safety of depot ...
How does the Return-It Express system work?
Return-It Express is the simple and convenient way to return your beverage containers for a refund! With Express, you no longer need to spend time counting and sorting your containers - just bag them and drop them off at a Return-It Express ...
Can I crush my containers?
Please do not crush your beverage containers. The bar code and label information are used by depot staff or counting technology to confirm that the container is part of the deposit-refund system here in BC. Crushed or flattened containers can be ...
Do I have to leave the labels on my containers?
When returning your containers, you must leave your labels on. The bar code and label information are used by depot staff or counting technology to confirm that the container is part of the deposit-refund system here in BC.
How many bags per visit can I drop off through the Express system?
Consumers can drop off a maximum of six bags of refundable beverage containers per day at the depot.

Accessing & Navigating Your Account | Two Factor Authentication | Knowledge Base