I don’t have a phone; how can I receive my code?
A valid phone number is required for all Return-It Express
customers. To complete the registration process, through two factor
authentication, you will be required to verify your phone number through a text
message or automated voice call. Two-factor authentication is an extra layer of security that makes it
more difficult for an unauthorized user to access a customer’s Express account.
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How do I get my two-factor verification code?
Once you have entered your email address and password on the login page you will be directed to the “Verify Code” page. Here you can choose to receive the code via text message (SMS) or automated voice call. If you wish to receive the code via text ...
What is two factor authentication?
Two-factor authentication (2FA) is an extra layer of security for your Return-It Express account that makes it more difficult for an unauthorized user to access your account. 2FA verifies your identity by using two methods of authentication: ...
Updating your Return-It Express account information
Return-It Express users can change the account details, such as their name, mailing address and email address, online. Here are the steps to make changes to your account: After logging into your Return-It Express account under the “Profile” section, ...
I forgot the answer to my Interac e-Transfer security question.
If you have forgotten the answer to your Interac e-Transfer security question, you’ll need to cancel the e-Transfer and request it again. Our Customer Relations team do not have any access to your security question and answer and cannot resend the ...
How do I request an e-Transfer?
Once you have a minimum of $10.00 in your Return-It Express account you can request an Interac e-Transfer. To request an Interac e-Transfer please follow these steps: Access your Return-It Express account here using the email address and password ...