What happens if my one-time pin does not work?

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• What phone number do I text to receive a One-Time PIN?

  To receive your One-Time PIN, text your Express & GO passcode to 778-400-5253 or click "Open Access Door" to generate a pin within the Return-It App.

• What is the difference between an Express & GO passcode and a One-Time pin?

  Your Express & GO passcode is used to generate as many One-Time PIN's as needed. Whereas your one-time PIN is used to open the doors and is only valid for three minutes. Each time you visit an Express & GO station you will use your Express & GO ...

• How long will my one-time PIN code be valid?

  One-Time PIN codes are valid for three minutes. If you have a larger drop off you may need to generate additional One-Time PINs.

• How do I open an Express & GO door? 

  To receive your One-Time PIN to unlock an Express & GO container door, you will need to text your Express & GO Passcode (found on your Return-It Express account) to 778-400-5253 or click "Open Access Door when near a container to generate a One-Time ...

• Can I access the Express & GO station if I don’t have a cell phone?

  You will need a cell phone to receive your One-Time PIN via text message our through the Express App. Therefore, it is not possible to access the container without a cell phone.